Improvement in the effective delivery of healthcare is a systemic change that healthcare needs to make.  Quality control will continue to be a central issue as healthcare evolves.

Quality Initiatives
Continuous monitoring through patient satisfaction, patient experience and quality assessments, produces adequate sample size to measure performance all the way down to individual providers (something the HCAHPS initiative is missing).  With a few categorical questions a Post Visit Electronic Interview can be use to monitor the performance of  individuals, clinics, programs, departments and the your organization as a whole.

Patient Safety
A real "aha" moment was when the CEO with one of our clients, directed us to include in their Patient Satisfaction questionnaire the question, "Did your nurse check your ID before giving you your medications".  Talk about getting everyone's attention!  Through patient feedback and/or periodic employee based surveys, you can monitor your Patient Safety initiatives, such as the IHI 100k Lives Campaign, and see how effective they are for your patients.  

Outcomes & Clinic-Based Research
Using the same Protocol Management capability implemented for Population Management, specific Study Protocols  can easily be implemented and used as the basis for Evidence-Based Medicine results.  Effectiveness of existing, modified and new treatments needs to collaboratively be monitored and used to further refine patient care.

For specific system level solutions, select and go to the Patient Tools Tailored to Your Needs child site you are interested in learning more about or Contact Us to discuss your specific setting.