Patient Tools, Inc.
Privacy Policy
Effective: January 1, 2025 Last updated: April 17, 2026
1. Information we collect
Information you provide
- Account registration details (name, email, password)
- Profile information and preferences you choose to share
- Communications you send to us (support requests, feedback)
- Payment information (processed securely by our payment provider)
Information collected automatically
- Log data: IP address, browser type, pages visited, time and date of visits
- Device information: hardware model, operating system, unique device identifiers
- Usage data: features used, clicks, and interactions within our services
- Location data: general location inferred from IP address
Information from third parties
- We may receive information about you from social media platforms if you connect those accounts, or from analytics and advertising partners.
2. How we use your information
We use the information we collect to:
- Provide, operate, and improve our products and services
- Personalize your experience and deliver relevant content
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and customer service requests
- Analyze usage trends to better understand how our services are used
- Comply with legal obligations and enforce our terms
- Detect, investigate, and prevent fraudulent or unauthorized activity
- We will only send you marketing communications with your consent, and you may opt out at any time.
3. Sharing your information
- An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Service providers
- We share information with vendors and service providers who perform services on our behalf, such as cloud hosting, payment processing, analytics, and customer support. These parties are contractually bound to protect your data.
Legal requirements
- We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our company, our users, or the public.
With your consent
- We may share information for any other purpose with your explicit consent.
4. Cookies & tracking technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. These include:
- Essential cookies — necessary for our website to function properly
- Analytics cookies — help us understand how visitors interact with our site
- Preference cookies — remember your settings and choices
- Marketing cookies — used to deliver relevant advertisements (with consent)
You can control cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect the functionality of our services.
5. Data retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The amount, nature, and sensitivity of the information
- The purposes for which we process the information
- Applicable legal, regulatory, tax, accounting, or other requirements
When your information is no longer needed, we will securely delete or anonymize it.
6. Your rights & choices
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the information we hold about you
- Correction — request that we correct inaccurate or incomplete information
- Deletion — request that we delete your personal information
- Portability — receive your data in a structured, machine-readable format
- Objection — object to our processing of your data in certain circumstances
- Restriction — request that we restrict how we use your data
- Withdraw consent — where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.
7. Data security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
8. Children’s privacy
Our services are not directed to individuals under the age of 13 (or a higher age if required by applicable law in your jurisdiction).
9. International data transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country.
10. Contact us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@patienttools.com